24/7 Breakdown Support Along The N3
Breakdown Services Supported At These Locations
Newcastle
Harrismith
These locations are 2 hours apart, they can get help to you fast if a truck breaks down on the road.
We Handle The Breakdown. You Get Back To Business.
What OUR SERVICES INCLUDE
FAW Kingsmead trucks are engineered to withstand the toughest conditions. Whether you’re transporting heavy loads, working on construction sites, or handling daily logistics, our trucks are built to deliver consistent performance. The robust design ensures longevity, reducing the frequency of repairs and downtime.
Mobile Mechanics
For small or repairable roadside issues, FAW sends a trained technician directly to the truck’s location with tools and effective equipment.
Emergency Towing
If the damage is severe, FAW arranges heavy-duty towing services. The truck is safely towed to the nearest FAW service centre.
BEYOND THE ROADSIDE
FAW After-Sales Support & Warranty Services
FAW handles breakdowns through very good structures 24/7 roadside assistance, designed to get commercial trucks back on the road with minimal delay.
Broken-down truck costs logistics companies and businesses money every hour it sits idle.
FAW Kingsmead uses a coordinated, step-by-step recovery process baked by the national FAW trucks South Africa network.
Expert Repair & Parts
Technicians exclusively use Genuine FAW parts to protect the truck’s long-term durability and ensure compatibility.
Warranty Processing
If the breakdown was caused by a factory defect and the vehicle is covered under the standard FAW warranty, the paperwork is processed directly by the dealership so the fleet owner does not face unexpected out-of-pocket costs. The FAW warranty provides customers with the assurance that FAW Vehicle Manufacturers South Africa stands behind its claim of quality manufacturing.
Stock
Dealerships like FAW are required to keep high-demand emergency parts on their shelves at all times, to keep it effective and fast when there is an emergency.
National Warehouse
If a highly specialized part is broken, it is ordered from the National Parts Distribution Centre. FAW aims to pick,invoice and dispatch rare ( specialized parts) within an hour of the technician’s request.
Services
24/7 Roadside Assistance FAW’s national network ensures trucks are back on the road quickly, minimizing costly downtime.
Genuine FAW Parts Technicians use only authentic FAW components to maintain durability and compatibility.
Warranty Support If a breakdown stems from a factory defect, FAW dealerships handle warranty paperwork directly—no unexpected costs for fleet owners.
Parts Distribution Efficiency High-demand emergency parts are stocked locally, while specialized components are dispatched from the National Parts Distribution Centre within an hour.
FAW After-Sales Support & Warranty Services
FAW offers 24/7 roadside assistance and nationwide after-sales support to keep your trucks moving and minimise costly downtime.
Expert Repair & Parts
FAW technicians use Genuine FAW parts and handle warranty claims directly, giving fleet owners reliable support with no unexpected costs.
Warranty Processing
Stock
Services